Frequently Asked Questions

 

  1. Who do I contact about technical difficulties at the website?
  2. What do I do if I forget my login or password?
  3. Does it cost to join the “Buy Illinois Network”?
  4. How do I update my company information in the "Buy Illinois Network"?
  5. What is an NAICS Code and do I need to include this information for my company?
  6. What should I do if I encounter a problem with one of the companies in the “Buy Illinois Network”?

  1. Who do I contact about technical difficulties at the website?
Contact the agency webmaster at Bill.Pierce@illinois.gov
  1. What do I do if I forget my login or password?
On the Company Sign In page, click on the “Forgot your User ID?" or "Forgot your Password?” link.
  1. Does it cost to join the “Buy Illinois Network”?
No, this is a free service provided by the Department of Commerce and Economic Opportunity to any Illinois company.
  1. How do I update my company information in the "Buy Illinois Network"?
Sign into the site using your User ID and Password. You will automatically be taken to your company page where you can change or update any of the fields. Upon submission, your updated information will be reviewed within 48 hours.
  1. What is an NAICS Code and do I need to include this information for my company?

The North American Industry Classification System (NAICS) is a series of number codes that attempts to classify all business establishments by the types of products or services they make available. This six digit code organizes business categories on a production/process-oriented basis. The purpose behind the creation of the NAICS classification system was specifically for governmental regulations and census reports, but can be implemented in any business to classify customers and enable users to gain a clear perspective on target markets. This is one of the most common uses of the NAICS. You can visit the official NAICS website at: http://www.census.gov/epcd/www/naics.html.

The NAICS hierarchical structure is:

  • XX Industry Sector
  • XXX Industry Subsector
  • XXXX Industry Group
  • XXXXX Industry
  • XXXXXX U.S. (Canadian, or Mexican) National Industry

Entering this information is completely optional.

  1. What should I do if I encounter a problem with one of the companies in the “Buy Illinois Network”?

We would first encourage you to pursue a solution with the company in question. Below are a few websites that can provide additional information on resolving consumer complaints.

Better Business Bureau: http://www.bbb.org

Illinois Attorney General: http://www.ag.state.il.us/consumers/index.html